Returns & Refunds

We want every Decosignature piece to feel right in your home. If you’re not completely satisfied with your purchase, we offer simple and flexible return and exchange options.

30-Day Returns

Returns and exchanges may be requested within 30 days of receiving your order.

Exchanges & Store Credit

If you would like to exchange your purchase or receive store credit, we’ll provide a prepaid return shipping label.

There are no restocking fees for exchanges or store credit.

Refund to Original Payment Method

If you prefer a refund to your original payment method, we can provide a discounted prepaid return shipping label for your convenience.

The cost of the return shipping label will be deducted from your refund.

There are no restocking fees.

Return Conditions

Returned items must be in good condition and sent back in their original packaging to help ensure they arrive safely at our warehouse.

Items returned without their original packaging or items that are excessively used, damaged after delivery, or otherwise not in returnable condition may not be eligible for a refund.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of delivery and include photos of the item and packaging.

Our team will review the issue and arrange a replacement when applicable.

How to Start a Return

To begin a return or exchange, contact our Customer Care team with your order number and let us know whether you would prefer an exchange, store credit, or refund.

Our team will provide you with return instructions and the appropriate shipping label.

Please do not send a return without first contacting our Customer Care team.

Refund Processing

Once your return arrives at our warehouse, it will be inspected and processed within 3 business days.

Refunds will be issued to the original payment method, less any applicable return shipping cost. Please allow additional time for your bank or payment provider to post the refund to your account.

Original Shipping Charges

Any original expedited or upgraded shipping charges are non-refundable.

Contact Us

Our Customer Care team is here to help with any questions about your order, return, or exchange.

Email: care@decosignature.com
Text: +1 (866) 676-2562

Business Address:
701 Brickell Ave
Miami, FL 33131
United States