FAQ
At Decosignature, we’re here to make your dining experience effortless and delightful! If you don’t find the answers you’re looking for, feel free to email us at Support@decosignature.shop.
Our Products
Do your stoneware products contain lead or any other heavy metals?
Not at all! We care about your health and safety, so all our stoneware is completely lead-free and free from any harmful heavy metals.
Why is stoneware better than ceramic?
Stoneware is the perfect balance of beauty and strength. It’s more durable than ceramic, resists chipping, and brings a timeless elegance to your table.
Are your products dishwasher and microwave safe?
Absolutely! We designed our dinnerware to handle your busy lifestyle—it’s dishwasher and microwave safe for your convenience.
Do your stoneware products scratch easily?
No worries here! Our stoneware is crafted to be scratch-resistant and hold up beautifully, even with everyday use.
I can’t decide which Decosignature products I love the most. Do you send samples?
We currently don’t offer samples, but we’ve got you covered with our 30-day free trial. Fall in love with your dinnerware at home, and if it’s not perfect, send it back for a full refund—it’s that simple.
Does your dinnerware come with a warranty?
Yes! Our dinnerware is made to last a lifetime, and we back that up with a lifetime warranty. If something happens, we’ll replace it for you—no stress, just love.
Shipping & Returns
How much does it cost to ship?
Shipping is always free with Decosignature.
When will my product ship out?
We’re speedy! Orders placed by 5:00 p.m. (EST) are processed the same day, and we ship everything within 1 business day.
Where do your products ship from?
We ship from our warehouses in Utah or New Jersey, so your order gets to you as quickly as possible.
What’s your return policy? How do I return my product?
We offer a 30-day free trial, so you can try our products worry-free. If you’re not completely satisfied, you can return them within 30 days, no questions asked—even if they’ve been used. Just email us at Support@decosignature.shop, and we’ll guide you through the return process. Your happiness is our priority!
Where can I check the status of my order once it’s shipped?
Once your order ships, we’ll send you a tracking number. Use it to follow your package and count down the days until it arrives!
What if my dinnerware is damaged when it arrives?
Oh no! If your dinnerware arrives damaged, we’ll make it right. Just email us at Support@decosignature.shop with a photo, and we’ll send you a replacement as soon as possible.
Phone: +1 (786) 519-0718
Email: support@decosignature.shop
Business Address:
999 NW 7th St Miami, FL, 33136
United States